Welcome to EclecticVerse — Brilliant Finds for Unique Minds

Find answers to our most common questions below. If you need more help, contact us at Support@EclecticVerse.com or 484-402-0319. We are based in Oxford, PA 19363, USA.

Shipping & Delivery

Do you ship internationally?
No. EclecticVerse ships within the United States only. We do not currently ship internationally, including to Canada.

How much does shipping cost?
At checkout, shipping appears as "US Domestic Shipping" or "Free US Domestic Shipping." Paid US domestic rates: General products $8.99; ShineOn products $5.99; Zendrop products $12.99.

Do you offer free shipping?
Yes. Orders of $70 and over qualify for free US domestic shipping. At checkout, this appears as "Free US Domestic Shipping."

How long will my order take to arrive?
General merchandise: 5–14 days for delivery. Print-on-demand orders: 3–5 days for processing, plus 3–7 days for delivery. Delivery times may vary by product type, so please check the product page for your item.

How can I track my order?
Once your order ships, check your email for shipping updates and contact us at Support@EclecticVerse.com if you have not received an update and your delivery window has passed.

What should I do if my delivery is delayed?
First, check that your order is still within its expected delivery window — 5–14 days for general merchandise, or 3–5 days processing plus 3–7 days delivery for print-on-demand items. If it is past that window, contact us at Support@EclecticVerse.com or 484-402-0319 with your order details, and we will help check on it.

Personalized & Unique Gifts

What kinds of gifts do you sell?
EclecticVerse specializes in two kinds of gifts: Personalized gifts — including ShineOn necklaces, bracelets, watches, blankets, mugs, tumblers, plaques, and journals; and Unique gifts — including Zendrop-profile home, pet, beauty, and decor items.

How does personalization work?
Choose the personalized product you want, enter your personalization details — such as a name or message — where prompted on the product page, and complete checkout. Please double-check spelling before you order, as personalized items are made to your specifications.

Can I change a name or message after I order?
Contact us as soon as possible at Support@EclecticVerse.com or 484-402-0319 if you need to change a name or message. We cannot guarantee a change can be made once production has started, so please reach out right away.

Can I add a gift message?
If you would like to include a gift message, please contact us at Support@EclecticVerse.com or 484-402-0319 before ordering, and we will let you know what options are available for your item.

What occasions and recipients are your gifts good for?
Our personalized and unique gifts are made for gift-giving — including birthdays, anniversaries, Mother's Day, and other special occasions — for recipients such as wives, husbands, daughters, sons, granddaughters, grandsons, girlfriends, moms, dads, and other loved ones. Use the product and collection pages to find a gift matched to the person and occasion.

Returns, Exchanges & Our Guarantee

What is your guarantee?
We stand behind our products with a 30-day money-back guarantee. If you are not satisfied with your order within 30 days, contact us at Support@EclecticVerse.com or 484-402-0319 with your order details, and we will advise you on the return, exchange, or refund options available for your item.

What is your return / exchange policy?
If you are not satisfied with your order, please contact us at Support@EclecticVerse.com or 484-402-0319 as soon as possible with your order details. We will advise you on the return or exchange options available for your item. Personalized items are made to order, so please contact us first before returning a personalized item.

What should I do if my product arrives damaged or wrong?
Contact us as soon as possible at Support@EclecticVerse.com or 484-402-0319 with your order details and a description of the problem — and photos if you can provide them. We will help arrange a replacement, exchange, or refund as appropriate for your item. Please do not discard the item until we have advised you.

Health & Wellness Trackers

Are your fitness smart watch and smart ring medical devices?
No. They are for recreational / general wellness use only and are not medical devices.

Fitness Smart Watch Activity Tracker Heart Rate For Women Men: "For recreational / general wellness use only. Not a medical device. Note: Monitoring results are for reference only and cannot be used as medical diagnosis evidence"

Smart Ring R06 Couple Heart Rate Sleep Tracker: "For recreational / general wellness use only. Not a medical device. Note: The test results are for reference only and cannot be used as medical data."

Monitoring results from these products are for reference only and cannot be used as medical diagnosis evidence or medical data.

Payment & Ordering

How do I pay for my order?
You can complete your purchase through secure checkout on eclecticverse.com. If you have trouble completing checkout, contact us at Support@EclecticVerse.com or 484-402-0319.

Is my order secure?
Orders are placed through our Shopify store checkout. If you have any concerns about your order, contact us at Support@EclecticVerse.com.

Contact & Help

How can I contact EclecticVerse?
Email: Support@EclecticVerse.com
Phone: 484-402-0319
Location: Oxford, PA 19363, USA

What are your help hours?
We do not publish set help hours. Please reach us by email or phone, and we will reply as soon as possible.

What information should I include when I contact you?
Please include your order number if you have one, the product name, and a brief description of your question or issue, so we can help you more quickly.